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This is when you have to conduct yourself in a professional manner as you are now representing a company/organisation.

When speaking to people (young and old), sending an email, or using the telephone, you have to refrain from using slang and always use professional and appropriate language.

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Different cultures may use body language and gestures which are different to us. If for example someone avoids making eye contact with you, this could be due to a cultural difference. In some countries it is considered disrespectful to look into a senior persons eyes. Whereas in the UK, it is considered rude not to look someone in the eyes when speaking to them.

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